Business telephone systems are phone systems which can cater for multiple phone calls and therefore have multiple lines.
Most business understand the importance of advertising and promotion through mass media, television, radio and online. The owners of the business will typically pay thousands of dollars per year to carry out promotional activity. Rarely though, do business owners stop to think about one of the simplest assets in any business marketing campaign; the phone system responsible for fielding the client calls! Let’s take a closer look now then should we?
They are typically used in business environments which handle many calls at once and also cater for people who need to transfer calls from one desk to another as well as engage in conference calls.
They have come a long way since they were first introduced. They are now quite sophisticated and can perform many different functions.
So, how do you find the right business phone system for you?
Firstly, before you embark on your journey to find the right business telephone system which is right for you, you need to first establish what your needs are.
- How many people will be using the phone?
- Will you be needing to record the calls?
- Will you be holding conference calls?
All of these questions are just some of the questions you will have to ask yourself before you embark on choosing the right one for you.
Technology has improved such that now video conferencing is now available. This is an amazing leap in technological advancement and will be the perfect strategy for many companies who need to engage in virtual meetings. Companies who have offices in many different locations will most noticeably use this functionality.
Some business phone systems can also integrate with your contacts within Microsoft Outlook. This is a fantastic feature, particularly for sales staff who have to manage a large contact list and also have to be on the phone a lot of the time.
Most phone systems can handle voicemail which is imperative to any business, regardless of their size. If you don’t have a mechanism for leaving a voicemail, then from a business perspective, you are just behind the times.
Voicemail is important for customers, but is also widely used internally, amongst employees. Without this feature, excess time would be wasted by writing notes, or alternatively, writing an email with what would otherwise be your voicemail. Fortunately, this is a standard functionality on most phones.
Many business phone systems also have a screen with caller ID on it. This is also imperative in this technological day and age.
Toll free numbers are in hot demand nowadays, given that some consumers like the thought of not having to pay for the inbound phone call. Australian website www.australianbusinesshub.com.au put a fantastic article together about Australian 1300 numbers (toll free numbers).
There are many high quality brands on offer, so it is important to do your research. First, find out what functionality you need most, since there is not one phone system which will do everything at a low cost. So, there is a constant trade-off to consider.
Some phone systems also enable VoIP which is a great way to reduce costs for a business. This is because the phone connection takes place over the Internet, rather than over a phone line. Therefore, the user does not have to pay for a line rental and most of the time, does also not have to pay for the cost of the phone call. So, if you are able to install VoIP in your premises, be sure to choose a phone system which has this functionality.